| Sr. No. | Complaint - Regarding/purpose | Contact Numbers |
| 1 | For Landline & Broadband service requests,complaints and queries Customer Care | 1500 (from BSNL) 18003451500 (from other operators) |
| 2 | SSA Wise inquiry number of complaints booked on 1500 (above) | Shimla 0177-2623554 Solan 01792-226060 Mandi 01905-224432 Dharamshala 01892-226515 Hamirpur 01972-221856 Kullu 01902-222011 |
| 3 | To register Grievances at Circle Level,in PG Cell | 1094 0177-2622222 (out of Circle and other operators) |
| 4 | For Broadband data Services | 1504 (Toll Free) 1800-345-1504 (from other operator number) |
| 5 | For Leased line services | 1800-425-1957 |
| 6 | For CDMA & Wi MAX Services | 1502 (from BSNL) 1800-180-1502 (from other operators) |
| 7 | For Mobile Services | 1503 (from BSNL) 1800-180-1502 |
| 8 | NDNC Registry | 1909 |
| 9 | Complaints booking through E-mails | pg_hp@bsnl.co.in |
| 10 | Complaints booking through Internet | www.hp.bsnl.co.in |
| 11 | Complaints booking through Centralised PG Redressal and Monitoring System (CPGRAMS Portal) | www.pgportal.gov.in |
| 12 | Directory Enquiry No. | 197 |
| 13 | Address of Web based Complaint Monitoring System | selfcare.ndc.bsnl.co.in |
| 14 | Contact details of appellate authority | Sh. Charan Singh,PGM (CFA) |