Helpline Numbers

 

Sr. No. Complaint - Regarding/purpose Contact Numbers
1 For Landline & Broadband service requests,complaints and queries Customer Care 1500 (from BSNL)
18003451500 (from other operators)
2 SSA Wise inquiry number of complaints booked on 1500 (above) Shimla 0177-2623554
Solan 01792-226060
Mandi 01905-224432
Dharamshala 01892-226515
Hamirpur 01972-221856
Kullu 01902-222011
3 To register Grievances at Circle Level,in PG Cell 1094
0177-2622222 (out of Circle and other operators)
4 For Broadband data Services 1504 (Toll Free)
1800-345-1504 (from other operator number)
5 For Leased line services 1800-425-1957
6 For CDMA & Wi MAX Services 1502 (from BSNL)
1800-180-1502 (from other operators)
7 For Mobile Services 1503 (from BSNL)
1800-180-1502
8 NDNC Registry 1909
9 Complaints booking through E-mails

pg_hp@bsnl.co.in
cgm_hp@bsnl.co.in
cmdbsnl@bsnl.co.in

10 Complaints booking through Internet www.hp.bsnl.co.in
11 Complaints booking through Centralised PG Redressal and Monitoring System (CPGRAMS Portal) www.pgportal.gov.in
12 Directory Enquiry No. 197
13 Address of Web based Complaint Monitoring System selfcare.ndc.bsnl.co.in
14 Contact details of appellate authority

Sh. M.C.Negi,GM (CFA)
O/o CGM, HP Teleconm Circle, SDA Complex, Block No. 11, Shimla-171009.
T.No. 0177-2620440
Fax No. 0177-2628881
Mobile No. 9418-4444-00
Email ID: app_auth_hp@bsnl.co.in